<aside> 👋 I’m a UX Researcher with 7+ years experience conducting both quantitative and qualitative research to inform design decisions.

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Contact

✉️ zferry04@gmail.com

📞 732-947-2929

🏡 Washington DC

👨🏻‍💻 https://www.linkedin.com/in/zachferry/

🎨 zachferry.work

👨🏻‍💻 Experience

Senior UX Researcher

GoFormz*, San Diego, USA – (May 2022 - Present)*

• First UX Research hire. Established UXR processes and culture making insgihts available to all stakeholders. I support multiple designers and product managers through various research methods to make better design decisions.
• Facilitated several design thinking workshops with C-Suite, key stakeholders, and customers to align on user research, brainstorm ideas, and prototype solutions.
• Currently leading user research for 4 AI features.

UX Researcher (part-time)

Montgomery County Government*, Washington DC, USA – (Sept 2021 - Feb 2022)*

• Conducted UX research for the County website and 311 service. Interviewed County officials as well as residents to inform design decisions.
• Facilitated multiple design thinking workshops to brainstorm potential solutions.

Business Development Researcher

Quorum*, Washington DC, USA – (Feb 2021 - Jan 2022)*

• Worked with the Business Development team to leverage user research to drive sales goals.

CX Researcher

WeWork*, New York City, NY – (Sept 2019 - Dec 2020)*