Last updated: March 27, 2025


Hello and Welcome! 👋🏻

This is Viva’s Help Center, your go-to space for any questions, support, or simply learning more about what Viva is all about.

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— About Viva —

Run and operated by the Glossika team, Viva is a platform for people who are interested in helping others learn a foreign language and making an impact in education.

We are dedicated to helping language learners speak a new language and preserving languages no matter how small their popularity is.

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Join Our Waitlist

Viva is almost here, and we can’t wait to share it with the world! Want to be part of this exciting journey?

Sign up for the waitlist now to be the first to hear about our launch and exclusive updates.

Email us: viva@glossika.com

Follow us on social media: Instagram | Facebook | X

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I. GETTING STARTED

General

What does an “Associate” mean?

What kind of work is available on Viva?

How to join Viva?

Is there a minimum number of sentences I have to do each day?

Account

I forgot my password. How do I reset it?

How do I update my profile information?

Dashboard

What does “Earnings in Progress” mean?

What does “In Development” mean?

What does “Final Processing” mean?

Task Board

Why is one of my task boxes red?

Why can’t I click into some tasks?

Why do I see a countdown timer?

Guideline

Why is the Guideline required?

II. WORKING ON TASKS

Translation

What is pre-translation?

What do the tags mean?

How long do I have to finish a Translation task?

Can I change the sentence structure if it sounds more natural?

Do I need to follow the original sentence word-for-word?