Top 9 Help Center Templates

Stay organized and efficient when managing customer support with our help center templates. Keep all relevant information, including tickets, customer data, and support resources, in one central location for easy access.

What Should Help Center Templates Include?

Choosing the right Help Center template in Notion can streamline customer support and enhance user satisfaction. Here are key components to look for in a high-quality template:

  1. Intuitive Layout: The template should have a clear, logical structure that makes it easy for users to find information quickly.

  2. Search Functionality: A good template includes a robust search feature to help users efficiently locate specific help topics or keywords.

  3. Frequently Asked Questions (FAQ): A dedicated section for FAQs can address common concerns, reducing the need for direct support.

  4. Interactive Elements: Features like collapsible sections or embedded videos can make the help center more engaging and helpful.

Selecting a template with these elements ensures a more effective and user-friendly Help Center that can significantly improve the support experience.

What Should Help Center Templates Avoid?

Choosing the right Help Center template in Notion can streamline your support process, but it's equally important to know what to steer clear of. Here are three key components to avoid:

  1. Overly Complex Navigation: Avoid templates with confusing layouts or too many subpages, which can frustrate users seeking quick answers.

  2. Excessive Customization Requirements: Steer clear of templates that require extensive modifications to fit basic needs, as they can delay deployment and increase workload.

  3. Limited Search Functionality: Ensure the template supports robust search capabilities. Templates that hinder easy access to information can diminish the user experience.

Selecting a Help Center template devoid of these pitfalls will ensure a smoother, more efficient support system that enhances user satisfaction and streamlines issue resolution.

1Lean FAQ

What you will find inside the Lean FAQ template:
-> 1 page with sleek design to build your FAQ in a few minutes

-> Button to add a new section with 1 click

-> Detailed guidelines on how to use the template and set up your own FAQ

-> Ideal to use for project management, MVPs, or even events planning

A template preview for Lean FAQ

2Help Center

This template lets you build your own help center, with columns, headings, and sub-pages. You can easily share this page with users and quickly add new support pages as needed.

A template preview for Help Center

3Workwell guides and FAQ

Building a help center for your company can be an arduous task, and software solutions for this are often over-featured and cumbersome for people to learn. cut through this red tape by using Notion for their help center. It's easy for anyone internal to edit and update.

Plus, they were able to publish it as public-facing website with one click, and link to it from their footer. No need to deal with building a new web page from scratch for this purpose. Your help center can be as easy to create as any document so everyone can help keep it fresh.

A template preview for Workwell guides and FAQ

4IT Support Center & Issue Tracker

Your IT team’s external home. Store FAQs, knowledge articles as well as issue trackers and boards of live known issues.

A template preview for IT Support Center & Issue Tracker

5Ultimate Business Wiki Dashboard | CRM

Organising and structuring for a fast-growing business can be tricky, but we're here to simplify it. Introducing the 'Business Wiki Notion Dashboard', your go-to organisational tool that brings clarity to your agency's operations. It's built to support your entire team, from managing client details to streamlining internal processes.

🔍 Who's It For?
Perfect for small to medium-sized businesses, agency owners, and creative teams seeking an organised and efficient way to manage their internal resources, client information, and project records. It is perfect for design-based or creative businesses.

🌈 What's Inside?
- Internal Resources: A section where you can introduce your business & core values and gather important improvement ideas.
- Client Management: Easy access to client lists (CRM template), email templates, and briefs, ensuring client communications is smooth.
- Record Keeping: Keep tabs on weekly meetings and tasks with an integrated record system.
- Employee Hub: A space to keep useful resources like onboarding and time-off requests.
- Apps & Tools: A database of curated apps and top mockups available for your team to use. Free 85+ Free and Paid mockups list is inside for reference.
- Guides: A comprehensive library where you can upload your own file guidelines, review protocols and learning guides. Free ‘Self-check Design guideline’ included for design agencies.

💡 Why You'll Love It:
- Time-Saving: With quick access to resources and records, you’ll spend less time searching and more time creating.
- Tailored to Agencies: Every category and template is crafted with the needs of agencies in mind.
- Scalable: As your business grows, so does your Agency Wiki, making it the only Notion Dashboard you’ll ever need.
- Unique: The template is easily adjustable to accommodate to your own business needs.
- Note: some pages are empty and only provide you structure to fill it with your individual business information.

A template preview for Ultimate Business Wiki Dashboard | CRM

6Simple FAQ

Simple and Easy to Customize:
> Structure: Topic / Questions

> Customization features explained

> Button to create new sections

> Perfect to build your own Wiki, question database, knowledge data, or help center.

A template preview for Simple FAQ

7Headspace's design system

Headspace's design system helps their team store and stay up to date on shared design resources. Use their template to maintain a single source of truth for your team, stay consistent, and reduce duplicative work.

A template preview for Headspace's design system

8The Ultimate Style Guide

Our template gives you the ability to build from scratch a style guide that will help you make your brand communication more consistent and more effective and win of your readers' trust and loyalty. In the template you will find many insights to start filling it out with your own rules. If you follow this template you’ll be sure that your style guide is unified, comprehensive, conscious, accessible, on-brand, and sensible.

A template preview for The Ultimate Style Guide

9Cron's help center

 is the next-generation calendar for professionals and teams. As a fast growing startup, they use Notion to host their help center. Use their template to share popular support guides, answer frequently asked questions, track feature requests, and more.

A template preview for Cron's help center

Closing Thoughts

Implementing these templates can streamline your support operations, ensuring quick and consistent responses. They help in maintaining a high standard of service.

By adopting these ready-to-use frameworks, you save on training time and resources. This allows your team to focus more on solving unique customer issues.

Start integrating these templates today to enhance your help center's efficiency and effectiveness. Witness the positive changes in your workflow and customer satisfaction.

What is a Knowledge Base?

A centralized repository where information is stored, organized, and then shared with users to enable self-service support.

What is a Ticketing System?

A management tool that processes and catalogs customer service requests, tracking each interaction from initial report to resolution.

What is an SLA (Service Level Agreement)?

A formal document that defines the level of service expected by a service provider, laying out the metrics by which service is measured, and the penalties or remedies, if any, should agreed-on service levels not be achieved.

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