Invoices will be emailed to customers, who can conveniently pay online using a credit card, debit card, or ACH bank transfer. You will receive payment for the invoice once the customer’s payment is processed. A 5% fee of the invoice subtotal will be deducted from your invoice payout to cover processing costs and the Snackpass Invoicing service. Invoices should not be used for orders that include alcohol. Refunds for invoices are not supported at this time.

Partners, not Snackpass, are responsible for invoice chargebacks. In the event of a chargeback, Snackpass will notify you via email. If you choose to challenge the dispute, the customer's bank will require supporting documentation and information related to the disputed transaction, such as receipts, invoices, email correspondence, proof of delivery, or photos. You will have a five-day window to submit your information. If the bank resolves the case in favor of the customer, they will receive a refund for the disputed amount, and we will debit your linked bank account to cover the disputed amount.