<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/7f39cab2-4ba0-4b7b-a48b-c5b9a48e02a1/Logo_Submark_-_Orange.svg" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/7f39cab2-4ba0-4b7b-a48b-c5b9a48e02a1/Logo_Submark_-_Orange.svg" width="40px" /> Our Mission is clear: The Localisation Operations team is on a mission to meet our clients' quality, volume, and speed expectations, utilising a wealth of Localisation and Operational knowledge to do so.
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We’re a diverse team that encompasses all things operations, localisation, and post-production. Though our roles are distinct, we work very closely with one another, always mutually supportive and collaborative.
We sit at the heart of the business. This means we have daily cross-functional interactions with our colleagues in neighbouring teams. We collaborate on nearly every task, from Sales, Account Management, and Channel Management to Product, Engineering, and ML.
The business team is only half of our world 🪙. Papercup works with 200+ international freelancers across multiple roles (we’ll explore more about these below), and it is the responsibility of the LocOps team to ensure that we have the right people in the right place at the right time to execute various tasks within our workflow.
<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/9f0daf13-c6e6-4247-84fb-e3f3b2e1e3cf/Logo_Submark_-_Orange.svg" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/9f0daf13-c6e6-4247-84fb-e3f3b2e1e3cf/Logo_Submark_-_Orange.svg" width="40px" /> Localisation Project Managers
The PMs are responsible for the smooth running of all our projects, from handover from the Customer team to delivery of assets back to the client.
Within this, they interact with both business colleagues (Account Management, Product, and ML) and our freelance workforce, who provide our HiTL expertise (Localisation Specialists, Voice Actors, Video Editors, and Audio Engineers).
The PMs run multiple client projects at any one time, often with different requirements and workflows. They are masters of multi tasking!
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<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/10c3e14b-34b9-4766-99c8-0ba76f925137/Logo_Submark_-_Orange.svg" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/10c3e14b-34b9-4766-99c8-0ba76f925137/Logo_Submark_-_Orange.svg" width="40px" /> Video Editor Manager
The Video Editor Manager at Papercup leads the team of freelance video editors, acting as the point of contact between them and the wider team, assigning projects, providing feedback, and serving as the SME on video for the organisation.
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<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/06c375df-d13b-49a7-94cb-3ea31ac2875c/Logo_Submark_-_Orange.svg" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/06c375df-d13b-49a7-94cb-3ea31ac2875c/Logo_Submark_-_Orange.svg" width="40px" /> Community & Vendor Managers
Vendor Managers at Papercup are responsible for our freelance workforce.
Their role is wide-ranging - from hiring, contracting and onboarding freelancers to performance management and owning community initiatives.
The Vendor Management team interacts with over 200 freelancers in multiple countries and time zones, ensuring they all feel part of the Papercup family.
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<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/0a0dbb6a-0c8d-46e6-b8ee-3fc3bee1e08f/Logo_Submark_-_Orange.svg" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/0a0dbb6a-0c8d-46e6-b8ee-3fc3bee1e08f/Logo_Submark_-_Orange.svg" width="40px" /> Voice Actor Lead
VA Leads at Papercup are responsible for our Voice Actors. Their role includes evaluating and onboarding new VAs, serving as the day-to-day point of contact for the VA team, assigning tasks, and collaborating with VAs to ensure high-quality final results.
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We want every candidate to feel prepared and know exactly what to expect. Our team always adds to these resources, so check with your recruiter if you don’t see what you’re looking for!
Our Recruitment team will provide feedback throughout the process and offer you a briefing call before each interview.
The interview processes can change depending on the role. Please use the information below as guidance. Your recruiter will communicate the full process to you when interviewing.
<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/2119cc9b-89a0-4ca1-b138-c79db81fc9c4/Logo_Submark_-_Orange.svg" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/2119cc9b-89a0-4ca1-b138-c79db81fc9c4/Logo_Submark_-_Orange.svg" width="40px" /> Recruiter Screen
Our recruitment team will contact you to schedule a meeting.
This is where you will learn more about Papercup, our Culture, and the role. You will also be asked questions about your skills and motivations.
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<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/6420c098-98fd-4b32-94e6-e0da1e89aed0/Logo_Submark_-_Orange.svg" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/6420c098-98fd-4b32-94e6-e0da1e89aed0/Logo_Submark_-_Orange.svg" width="40px" /> Values Interview
This is a behavioural-based Interview where we will ask you questions based on real-life experiences that align with our values.
Our values guide our behaviour and help explain our actions.
The question you will be asked will relate to a specific situation or challenge you may have had.
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<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/f6647806-7b86-49a2-aee6-0d1b992066e9/Logo_Submark_-_Orange.svg" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/f6647806-7b86-49a2-aee6-0d1b992066e9/Logo_Submark_-_Orange.svg" width="40px" /> Role-Related Knowledge Interview
You will be asked to prepare a task. We will give you a brief and enough time to prepare.
The brief may be a presentation or data. We will ask you to interpret it and present it to us during a one-hour meeting with the team.
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<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/d9a50447-e7c4-488a-88a1-7c792584fd13/Logo_Submark_-_Orange.svg" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/241ec0d1-0af5-48fd-815f-bf3c34a0b982/d9a50447-e7c4-488a-88a1-7c792584fd13/Logo_Submark_-_Orange.svg" width="40px" /> Leadership Interview
We are evaluating how we can guide and support you in the position you are interviewing for and your future progression at Papercup.
We will dive deeper into your long-term motivations, goals, and passion for what you do.
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