Your control center for technical support.
![¡Forget about chaos and take control of technical support with our all-in-one Notion template! This tool allows you to organize ️, manage, and analyze your tickets in a simple and effective way, so that you can provide exceptional service to your users.](/cdn-cgi/image/format=webp,width=3840/https://s3.us-west-2.amazonaws.com/public.notion-static.com/template/08139288-5996-4037-9a49-cc87c73654c8/1716052049960/desktop.jpg)
À propos de ce modèle
📋 Essential Properties:
Capture all important information for each ticket, including title, creation date, description, assigned technician, priority, status, requester, expiration date, notes, and response time.
📆 Calendar View: Visualize your tickets weekly or monthly for better planning and tracking.
📈Dashboard : Get crucial insights at a glance with our dynamic dashboards:
Historical Summary: Analyze team performance over time, with filters by technician, status, and priority.
Last 7 Days: Quickly identify failed or delayed tickets and track overall progress.
Tickets by Technician: Measure individual efficiency and optimize workload.
⭐️Benefits:
Improve Organization and Efficiency: Reduce the time spent searching for information and streamline ticket resolution.
Make Smarter Decisions: Get valuable insights into team performance and technical support trends.
Provide Exceptional Service: Reduce response times and improve customer satisfaction.