If you're in a rush, here’s a summary 👇🏽

<aside> <img src="/icons/alert_gray.svg" alt="/icons/alert_gray.svg" width="40px" /> Problem

Ecommerce merchants used to struggle when it came to understanding how much they were charged for installment sales.

Solution

A credit card fee calculator that allowed them to easily calculate the total cost of an installment sale

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But if you want to see the whole story, scroll down 👀

Context

<aside> <img src="/icons/briefcase_gray.svg" alt="/icons/briefcase_gray.svg" width="40px" /> The company, customers and business model

<aside> <img src="https://s3-us-west-2.amazonaws.com/public.notion-static.com/1f88cc90-92fd-4ce4-bfcd-25daec2ffbbe/4057b001-a22e-417a-b44a-7263ac8a3133/Arrow.png" alt="https://s3-us-west-2.amazonaws.com/public.notion-static.com/1f88cc90-92fd-4ce4-bfcd-25daec2ffbbe/4057b001-a22e-417a-b44a-7263ac8a3133/Arrow.png" width="40px" /> Pagar.me payment solution provider that allows e-commerce of to sell online with safety and stability.

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<aside> <img src="https://s3-us-west-2.amazonaws.com/public.notion-static.com/1f88cc90-92fd-4ce4-bfcd-25daec2ffbbe/4057b001-a22e-417a-b44a-7263ac8a3133/Arrow.png" alt="https://s3-us-west-2.amazonaws.com/public.notion-static.com/1f88cc90-92fd-4ce4-bfcd-25daec2ffbbe/4057b001-a22e-417a-b44a-7263ac8a3133/Arrow.png" width="40px" /> The ecommerce merchants are charged a percentage based fee for each transacion. The fee charged to the merchant increases for installment sales.

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<aside> <img src="https://s3-us-west-2.amazonaws.com/public.notion-static.com/1f88cc90-92fd-4ce4-bfcd-25daec2ffbbe/4057b001-a22e-417a-b44a-7263ac8a3133/Arrow.png" alt="https://s3-us-west-2.amazonaws.com/public.notion-static.com/1f88cc90-92fd-4ce4-bfcd-25daec2ffbbe/4057b001-a22e-417a-b44a-7263ac8a3133/Arrow.png" width="40px" /> Merchants can check their fees, manage their transactions and balance in a web based dashboard.

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Problem

After interviewing some users and looking at the support cases, I identified the following user pain points

<aside> <img src="/icons/warning_red.svg" alt="/icons/warning_red.svg" width="40px" /> Users were struggling when it came to understanding the fees they were charged for installment sales

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<aside> <img src="/icons/warning_red.svg" alt="/icons/warning_red.svg" width="40px" /> Users didn’t have a clear vision of how much it would cost them if they chose to receive their sales faster

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Existing solution

The existing solution pushed the users to do the calculations on their own, adding more operational cost for their lives

<aside> <img src="/icons/info-alternate_gray.svg" alt="/icons/info-alternate_gray.svg" width="40px" /> I concluded that the users, especially those with a high volume of installment sales, needed an interactive way to calculate their credit card transactions so that they could have decent financial management.

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Process and Deliverables