<aside> 💡 The Channel.io Inbox is a powerful yet simple tool to use. Even if it’s your first time using it, whether you’re a small business with a handful of inquiries or large business handling more than 1,000 inquiries a day. You can utilize the Channel.io Inbox to manage your customers’ questions efficiently.

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https://youtu.be/t0P-gsAeLLM

✔️ Contents

What is an ‘Assignee’? What is a ‘Chat Status’? Inbox UI FAQ

What is an ‘Assignee’?

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An ‘Assignee’ is the person responsible for the chat. They manage the chats assigned to them and have the authority and responsibility to end chats. To clarify these roles and responsibilities, we are using a system where there is only one ‘Assignee’ allocated to a chat. If you need the help of others, you can invite ‘Followers’ to join and help you tend to the customer.

What is a ‘Chat Status’?

To handle chats efficiently, channel.io uses 3 statuses to differentiate chats – ‘Opened’, ‘Snoozed’ and ‘Closed’.

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You can easily check the chat list by status by clicking the [Opened], [Snoozed], and [Closed] tabs. When the status of a chat changes, it automatically moves to the list of the changed status. Here you can view information such as a customer name, the ‘Assignee’ of each chat, chat tag, and date of the last received message – all in one glance.

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