This guide describes how to integrate Zammo with Your Existing Microsoft Teams Instance as a Live Agent Interface. The following is covered:

• Activating your Microsoft Teams Live Agent integration
• Using a Microsoft Teams Live Agent in a webchat conversation
• Optionally adjusting the display of existing system messages
• Using the Zammo public API to retrieve information on the live agent interactions

Setting up your Live Agent Handoff in a Conversation For Microsoft Teams

In this section, you will quickly create a conversation in UI Builder that uses the Microsoft Teams Live Agent integration. To do this, simply import this pre-built dialog file:

Teams Live Agent Transfer Demo_dialog_TeamsLiveAgentTransfer_export.zip

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For instructions on how to import a dialog, please see the article, How to Export/Import Dialogs.

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Save your changes.

Activating Your Microsoft Teams Live Agent Integration

To start, you must configure and activate Teams Live Agent connectivity to your Zammo chatbot.