To manage chats well, they need to be properly categorized. To help you do this, Channel.io offers a powerful ‘Chat tags’ function. Manage your chats efficiently by attaching tags, and analyze them to get ideas on how you can grow your business.
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💡 How it differs from ‘Category’ chat management tool?
- Even if a customer makes a variety of inquiries in a single chat, you can classify these questions by attaching multiple tags, known as ‘Multi tags’.
- You can set up sub-tags (depth) within a single tag to organize questions into a separate directory.
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✔️Contents
How to create a Chat tag
How to configure Chat tag settings
How to use Chat tags
FAQ
How to create a Chat Tag
There are three ways to create chat tags.
- Go to [Operation] → [Chat tags] and click “Create a tag”
- In [Inbox] → [Tags] click the “Add tags” to create a tag.
