Guideline 3.1.2 - Business - Payments - Subscriptions
We noticed that your app did not meet all the terms and conditions for auto-renewing subscriptions, as specified in Schedule 2, section 3.8(b) of the Paid Applications agreement.
We were unable to find the following required information in your app's binary:
– A functional link to the Terms of Use (EULA)
– A functional link to the privacy policy
We were unable to find the following required item(s) in your app's metadata:
– A functional link to the Terms of Use (EULA)
Next Steps
To resolve this issue, please add this missing information. If the above information is present, please reply to this message in App Store Connect to provide details on where to locate it.
If you are using the standard Apple Terms of Use (EULA), you will need to include a link to the Terms of Use in your App Description. If you are using a custom EULA, add it in App Store Connect.
Resources
- Learn more about offering auto-renewable subscriptions on the App Store.
- Review the Paid Applications agreement (App Store Connect login required).
Guideline 5.1.1(v) - Data Collection and Storage
We noticed that your app supports account creation but does not appear to include an option to initiate account deletion.
Apps that support account creation must also offer account deletion to give App Store users more control of the data they've shared while using your app.
Next Steps
If your app already supports account deletion, reply to this message and let us know how to locate this feature. If your app does not support account deletion, revise your app to include an option to initiate account deletion and delete all user data you are not legally required to retain.
If you are unable to offer account deletion or need to provide additional customer service flows to facilitate and confirm account deletion, either because your app operates in a highly-regulated industry or for some other reason, reply to this message in App Store Connect and provide additional information or documentation. If you have questions regarding your legal obligations, check with your legal counsel.
Keep these requirements in mind when updating your app to support account deletion:
- Only offering to temporarily deactivate or disable an account is insufficient.
- If users need to visit a website to finish deleting their account, include a link directly to the page on your website where they can complete the process.
- You may include confirmation steps to prevent users from accidentally deleting their account. However, only apps in highly-regulated industries may require users to use customer service resources, such as making a phone call or sending an email, to complete account deletion.
Resources
- Review frequently asked questions and learn more about the account deletion requirements.
Guideline 3.1.2 - Business - Payments - Subscriptions
Your app uses auto-renewable subscriptions, but it does not clearly describe what the user will receive for the price.
Next Steps
To resolve this issue, please revise the details of your subscription to clearly describe what the user will receive for the price.
Resources
For more information about auto-renewable subscriptions, please review the Offering Subscriptions section of the developer website.
Please see attached screenshot for details. Request a phone call from App Review
At your request, we can arrange for an Apple Representative to call you within the next three to five business days to discuss your App Review issue.
can you include these in the binary? (assuming they’re not there already)
https://help.kinopio.club/posts/privacy-policy/
https://help.kinopio.club/posts/terms-of-service/
you can delete your account through User → Settings → Delete All Your Data
is this person retarded? from the same screenshot they sent to us, I guess they didn’t read this part?
