1. Prepare!

Set a clear agenda and prepare. Think what needs to be achieved in the meeting, structure conversations so that people are included, think about what is most likely to go wrong and create plan B and C. Prepare if you have any decision making if you need to prioritizer and vote for anything.

2. Paraphrasing (Reflect Back – Listen to Understand)

Paraphrasing involves summarizing or repeating what someone has said in your own words. This shows that you are actively listening and helps confirm understanding. It also clarifies the speaker’s point for the group.

3. Drawing People Out (Tell Me More, What Do You Think?)

Encourage participants to elaborate on their thoughts or provide more details by asking open-ended questions. This technique helps uncover deeper insights and ensures that everyone’s perspective is considered. Use those two powerful questions from the title.

4. Including Others (Who Else Has an Idea? Call on Quiet People)

Actively involve quieter participants by inviting them to share their thoughts. This inclusion ensures diverse input and prevents dominant voices from overshadowing the discussion.

5. Inviting Alternative Views/Ideas

Encourage participants to share different perspectives or challenge the status quo. By welcoming alternative ideas, you create a richer discussion and avoid groupthink, leading to more innovative solutions.

6. Paying Attention to Group Dynamics

Be aware of the interactions and energy within the group. Notice who is participating, who is not, and any emerging conflicts or alliances. Adjust your facilitation style as needed to ensure a balanced and productive discussion.

7. Manage Time Effectively

Stick to the agenda and allocate specific times for each topic. If discussions go off-track, guide them back to the agenda, or note the issue for follow-up later.

8. Handle Conflicts Constructively

Address disagreements or tensions openly but respectfully. Facilitate resolutions by acknowledging different perspectives and steering the group toward consensus or compromise.

9. Close with Clear Next Steps

Conclude the meeting by summarizing key decisions and action items. Assign responsibilities and set deadlines so that everyone knows what is expected moving forward.