Increasing sales through design
Challenge
Identify a problem with the Wish mobile app and design a solution. How can your solution be an impact on sales?
Research
I interviewed and observed users to learn about some problems with the Wish app. Here is what I gathered:
- Users couldn't always explain why they clicked or didn't click a certain product.
- Several users remarked "I like these", "I would buy these", and "I would buy that too" in quick succession, without clicking any products.
- One user mentioned "On Amazon's web app, I open up products I like in different tabs. I won't look at them right away, but will get back to them once I'm done scrolling. It's frustrating that I can't do this on mobile."
Problem
Wish does not let users online shop the way they actually online shop.
Below is the way Wish assumes users shop, as implied through its interface.
