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FAQ

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Why isn't my revenue in the Executive Summary matching with Shopify's Sales Report?

The Executive Summary is designed to mirror the accounting rules present in the Shopify Sales Report, and will almost always match 1:1. However, there are some instances where you won't see a 1:1 match:

  1. If your brand has our ‘Exclude $0 Orders’ feature enabled, you will see a revenue and orders mismatch. This feature excludes orders with a total revenue of $0 from all Executive Summary and Retention dashboard data. If you're unsure if you have this feature enabled, reach out to our Support team in Slack or via email at support@sourcemedium.com.
  1. If your brand has any data cleaning rules in the Channel Mapping tab your Configuration Sheet-- e.g. any rules routing orders to a channel other than Online DTC -- you will see a mismatch if only Online DTC is selected in the channel dropdown (located at the top right-hand corner of your report, under the date range filter).