When you add a new user to your Rapid Response account, you must assign them one or more roles. This article explains the three roles a user can be assigned in Rapid Response.

1. Dashboard Administrator

Permissions: Hotlines

• Can Add Hotlines.
• Can Update Hotlines. i.e.:
  • upload greeting and voicemail recordings
  • change the catchment areas.
  • add hotline operators
• Can Add, Update, and Deactivate Users as well as perform the following actions.
  • resend verification emails
  • resend verification texts
• Can View (but not make or receive) Calls
• Can View Messages
• Can Create and Update Contacts

2. Hotline Administrator

Hotline administrator is a role that gives the user the ability to manage a certain hotline, including the status of operators.

Permissions: Hotlines

• Can Update Hotlines they administer
• Can Add Operator to a Hotline administer
• Can Remove Operator from a Hotline administer
• Can change an Operator's Status on a Hotline they administer
• Can Add Operators to the Hotlines they administer
• Can Create and Update Contacts
• Can View Calls
• Can View Messages