🎯  Goals

Uncover any usability issues in the app.

Answer the following questions:

• Is it clear why the app has the 4 exercise areas?
• Can the target user confidently navigate through the app with minimal confusion or uncertainty?

🔍  Tasks

1. Log off-app exercise
2. Set reminders to decrease overall sedentary time
3. Search and complete a workout
4. Receive a breakout notification and complete the breakout

♟  Research Participants

Retired adults over 60 years old.

📋  Format

• 30-40 minutes 1-on-1 over Zoom
• Participant will need to share their screen of the Figma prototype
• Each session will be recorded (audio + video)
• https://www.figma.com/proto/sQRicwlfpE0IBxPjhWrAU3/UXA2-C3-Mobility?page-id=279%3A3820&type=design&node-id=279-3823&viewport=768%2C1436%2C0.26&scaling=scale-down&starting-point-node-id=279%3A3823&hotspot-hints=0&show-proto-sidebar=1

🍞  Script

(Mostly copied from Steve Krug’s ‘Don’t Make Me Think’)

👋🏼  Introduction

• Hello: Hi [participant]. My name is Jane, and I’m going to be walking you through this session today. Before we begin, I have some information for you, and I’m going to read it to make sure that I cover everything.
• Purpose + time: I’m asking people to try using a phone app that I’m working on so I can see whether it works as intended. The session should take about 30-40 minutes.
• It’s not you, it’s me: The first thing I want to make clear right away is that we’re testing the app, not you. For instance, this is a prototype so not all elements on the screen are clickable. You can’t do anything wrong here.
• Think aloud: As you use the app, I’m going to ask you as much as possible to try to think out loud: to say what you’re looking at, what you’re trying to do, and what you’re thinking. This will be a big help to me. Also, please don’t worry that you’re going to hurt my feelings. I’m doing this to improve the app, so I need to hear your honest reactions.
• Questions: If you have any questions as we go along, just ask them. I may not be able to answer them right away, since I’m interested in how people do when they don’t have someone sitting next to them to help. But if you still have any questions when we’re done I’ll try to answer them then.
• Recording: With your permission, I’m going to record what happens on the screen and our conversation. The recording will only be used to help me figure out how to improve the app and it helps me, because I don’t have to take as many notes.
  • Can you verbally confirm that I have your permission to record this session?
    • [ ] 🎙 BEGIN RECORDING
• Do you have any questions so far?

✅  Task completion

Home**

• What do you notice?
• Where do you think you are within the app?
• What do you think you can do from here?
• What do you expect to see when you tap ‘Log Exercise’?

Select an exercise type

• What do you notice?
• What do you think you can do from here?
• What might the grey text mean?
• What do you expect to see when you tap ‘Continue’?

Add exercise details

• What do you notice?
• What do you think you can do from here?
• How would you edit the exercise type? date? duration?
• What do you expect to see when you tap ‘Save’? ‘Cancel’? Back arrow?

Exercise logged

• What do you notice?
• What do you think you can do from here?
• What do you expect to see when you tap X? | | Scenario 2: You are generally active in the morning but you find that you spend a lot of time sitting in the afternoon. How might you use the app to send you notifications to encourage you to move throughout the day? | **Task 2. Set reminders to decrease overall sedentary time

Home**

• What do you expect to see when you tap ‘Set Reminders’ or ‘Settings’?

Via Settings

• What do you notice?
• What do you think you can do from here?
• What do you expect to see when you tap ‘Reminders’?

Reminders

• What do you notice?
• What do you think you can do from here?
• How are workouts and breakouts similar or different?
• What do you expect to see when you tap > ?

Workout/Breakout Reminders

• What do you notice?
• What do you think you can do from here?
• What if you changed your mind and didn’t want any reminders? | | Scenario 3: You noticed on a recent hiking trip that walking uphill was more challenging than you expected. You have some time to spare today. How might you find and complete a 10 minute exercise to make your legs more powerful?

**** | **Task 3. Search and complete a workout

Via Explore**

• What do you notice?
• What do you think you can do from here?
• What do you expect to see when you tap ‘Strength’?

Via Home

• What do you expect to see when you tap > ?

Strength

• What do you notice?
• What do you think you can do from here?
• What do you expect to see when you tap the workout?

Standing Strength

• What do you notice?
• What do you think you can do from here?
• What do you expect to happen when you tap the volume icon?
• What do you expect to happen when you tap ‘Start Workout’?

Mini Lunge

• What do you notice?
• What do you think you can do from here?
• What do you expect to happen when you tap the icons?
• What do you think the 12 represents? How is it the same or different from the other numbers?

Workout Complete

• What do you notice?
• What do you think you can do from here?
• What do you expect to see when you tap X? | | Scenario 4: You received a notification based on the reminders you set up earlier. How might you follow through with the exercise on the app? | **Task 4. Receive a breakout notification and complete the breakout

Lock screen**

• What do you notice?
• What do you think you can do from here?
• What do you expect to see when you tap the notification?

Stand on One Foot

• What do you notice?
• What do you think you can do from here?

Mini Lunge again

Breakout Complete

• What do you notice?

• What do you think you can do from here?

• What do you expect to see when you tap X? | | Closing Thanks, that was very helpful. Now that we’re done with the tasks, I have a few questions. Thank you again! I really appreciate it! | Home

• How might you go change your reminders?

• What do you think about the app’s Weekly Goals?

• Flow 2, Flow 3… What is more important to you? The length or the type of exercise? Breakout vs workout?

• What is something that I should make sure to keep?

• What is something that I should change?

• How would you describe this app to someone?

• Do you have any questions for me, now that we’re done? |