Description:

A link that allows a user to reset or recover their password if they are unable to login because they have forgotten their password.

1. Access:

List ways of accessing this screen

Way 1 - From log-in screen

• User clicks on 'forgot password' link → password-recovery screen. User clicks 'email me a recovery link' button → password-feedback screen. User checks email, opens password reset email and clicks the reset link → password-change screen

Way 2 - From login-register screen

• User enters incorrect email address or password → popup shows 'password incorrect' message, user clicks 'forgot password' link → password-recovery screen. User clicks 'email me a recovery link' button → password-feedback screen. User checks email, opens password reset email and clicks the reset link → password-change screen

Way 3 - From password-error screen

• User clicks 'email me a recovery link' button → password-feedback screen. User checks email, opens password reset email and clicks the reset link → password-change screen

Way 4 - User is already logged in and wants to change password (individual)

• User clicks on 'profile' → view_profile_individual screen → user clicks pencil icon → complete-profile-required screen → user clicks on 'security' → password-change screen

Way 5 - User is already logged in and wants to change password (organization)

• User clicks on 'profile' → view_profile_individual screen → user clicks pencil icon → complete-profile-required screen → user clicks on 'security' → password-change screen