Observation | Contextual inquiry

Format: 1:1 Qualitative research

Goals: Observe the scenario; Contextual Inquiry

• Learn about Mr.Chethri's surroundings, the environment
• Understand why is it happening?
• How Mr. Chethri is solving the issue?
• Block points on the existing system

👥Participant/s or Actor/s: House owner, People [temple visitors]

Participant :

  Chethri, Age 65, Retired Air-force officer

Actor 1 :

Banu,35, Home-maker,Visits temple twice a day

Actor 2 : [observatory]

Senthil,45,Engineer,Visits temple at evenings everyday

1:1 Qualitative research

💬 Mr. Chethri's pov

• Mr. Chethri does not like any kind of obstruction in front of his house
• Always requests the people not to park vehicles
• It not only causes commotion but also is a trouble for Mr. Chethri to park or make a way to take out his bike
• People doesn't care about the "No Parking" board/ awareness /warning posters on the gate

📝 Questions

1. What is the first step taken once you spot a vehicle parked in front of your gate?
2. Do you first try to explain your consent to the intruder to clear the vehicle?
3. What do you do when the intruder is not nearby when you want to take your vehicle out/ in case of any sort of emergency?
4. How many times a week/month do you file a complaint?
5. Can you explain the process of filing a manual complaint?
6. Can you please list out the difficulties you face while filing a complaint in general?
7. What is the ratio of action taken?
8. What sort of action has been taken so far?
9. Does it solve the issue quick away/ happens after a day/two?!
10. Features you think that the existing system should have/updated?
11. What do you think a new replacement MUST have?
12. What would you do to better promote/bring more awareness among public on basic civic rules? Any other suggestions/requests?

💬 Banu's pov

• Banu often visits the temple in her two-wheeler as it is 2kms away from her home
• As she leaves her 6yr old daughter at home by herself, Banu used to be always in a haste
• She parks the vehicle in front of the temple/ sometimes Mr. Chethri's house as she is for a quick prayer visit
• Banu feels bad for obstructing the rules however she ends up parking illicitly everyday in hurry

📝 Questions

1. How many times a week do you visit the temple?
2. Do you always ride in a bike here?
3. How much time do you spend at the temple?
4. What is your usual parking spot?
5. Does the temple have any space for parking?
6. Have any of the regular visitors suggested the temple representatives for arranging a parking space?
7. Do you perhaps aware of any information on public nuisance violations/ Awareness on civic rules and positive notes on basic rules& regulations practice?
8. Has Mr. Chethri warned you for parking illicitly anytime?
9. What do you think would be a new replacement and what are the MUST have requirements?
10. Any other suggestions/opinions

🙌 Closing notes

• It is clear that "A new system with significant features for both the participants" can be a defined replacement
• Instant affirmation
• Timely updates
• Query service
• Alt solutions