Touchpoints Service Design Blueprint
The short answer is that every time I started a new project I found myself creating similar user journey maps from scratch on platforms like Miro and Mural. Then the 30-day trials would run out and I was loath to pay a monthly fee for an entire platform that I would only use for one thing. The long answer is probably a bit more interesting though.
A while back I started studying Service Design principles. Once I started digging into Service Design Blueprinting it made a ton of sense to me but communicating the value behind Service Design to anyone who was not actively practicing it was really hard. Then one day while I was studying a blueprint from IDEO it hit me, I should just call this a user journey map. Everyone I was working with knew what that artifact was and why it was important, so why bog them down with terms they didn't understand? It worked immediately. I started creating more and more complex maps that more and more people were weighing in on! I found that I could schedule a call with Figma or Sketch open and walk the Directors and Product Owners through super-specific flows while extracting valuable insights into the existing state of a product or service. If they were not available I would make some guesses on specific information related to a touchpoint and in our next call, they would jump on it if/when it was wrong! This was really exciting. On one project we even made a massive printout and put it up on the wall to discuss together with the team.
If you'd like to try Touchpoints for sketch, just grab the file below. For Figma, please consider [purchasing on Gumroad](https://lanceweisser.gumroad.com/l/ServiceDesignBlueprint?_ga=2.54245352.1719995108.1687356907-1134099986.1683212395&_gl=1*1567ptd*_ga*MTEzNDA5OTk4Ni4xNjgzMjEyMzk1*_ga_6LJN6D94N6*MTY4NzM1NjkwOS4yLjEuMTY4NzM1NzAxNC4wLjAuMA..) for $5.
touchpoints_template_alpha.sketch
Once you’ve tried out the template I’m sure you’ll have feedback. Feel free to take the survey below and let me know how it went.
https://lanceweisser.typeform.com/to/djgxuEnP