Hi, I’m Temitope.

I’m a Customer Success Specialist with years of experience helping SaaS, Fintech, and E-commerce brands to keep their customers happy and their sales growing.

I combine both background in sales and customer support to deliver responsive service, smooth onboarding, and meaningful conversations that turn customers into long-term advocates.

Whether it’s handling tickets, managing CRMs, or identifying upsell and cross-sell opportunities, I deliver with empathy, speed, and growth mindset (always treating every brand like its mine).

Projects

projects

Tools & software

• CRM tools (HubSpot and Zoho)
• Customer Support Platforms (Zendesk, Intercom, Freshdesk, Gorgias)
• Project Management Tools (Notion, Trello, Asana, Monday.com)
• Communication tools (Slack, Discord, Zoom, Google meet, Teams)
• Presentation Tool (power point, zoom, and google slides)
• Analytical tools (Excel and Google sheet)

Skills

• Customer Relationship Management
• Customer Service
• Proactive and Reactive
• Customer Retention Strategy
• Active listening
• Problem Solving
• Effective Communication
• Product Knowledge
• Data Entry
• Sales
• Time management
• Relationship building

Testimonials

Here is what peoples say about my skills and personality.

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Temitope Justina Tudonu is a great personality to meet. She is very sociable and always willing to listen and lend a helping hand.

She is one person that goes above and beyond to ensure everyone in the team succeeds at what they do, because she is a good team player.

Temitope is also very vast in knowledge, and she is a fast learner.

I will certainly recommend her for any role because I know would be a great fit.

Bibiana Ojelabi, Former Team Lead @ Mtn Nigeria*.*

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Key Achievements

• Successfully built and managed an empty customer cluster from scratch, achieving measurable growth of over 150 customers within 2 months.
• Recognized for outstanding performance in onboarding, retention, and customer relationship building.
• Supported a SaaS startup in securing new partnerships with over 200 sign-ups through strategic outreach and user engagement.

Certifications

<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Customer Engagement: Problem Solving & Process Controls By - IBM SkillsBuild (www.credly.com/badges/aa0aa89a-1dab-4caa-9f3b-516f2d69edd2)

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Customer Engagement: Communication & Personality Dynamics By - IBM SkillsBuild (www.credly.com/badges/5665999a-3cbf-4a89-8c99-308d16edb1a7)

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> The Complete Customer Success Manager Course by - Udemy

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Contact

Email Me

LinkedIn