This Sub-Processors Notice (”Sub-Processors”) outlines Dust’s current Sub-Processors authorized to process Customer Personal Data in connection with Dust’s Services and pursuant to Dust’s Data Processing Addendum (DPA).
Audits of Dust's subcontractors are conducted as part of a vendor management program, which includes reviewing critical third-party vendors at least annually.
Below are services which host customer data. The hosting region can be selected at the creation of the workspace for Enterprise customers.
| Sub-Processor | Processing Activities | Location of data processing | Implementation Date | DPA |
|---|---|---|---|---|
| Google Cloud Platform | Data hosting | USA / EU* | 2023-3-1 | Link |
| Qdrant Solutions GmbH | Database provider for Data Embeddings storage | USA / EU* | 2023-6-15 | Link |
| SendGrid, Inc. | Transactional email delivery provider (platform notifications) | USA / EU* | 2023-3-17 | Link |
| Datadog, Inc. | Application monitoring | USA / EU* | 2023-3-3 | Link |
Providers below offer access to a broader selection of large language models. They apply a Zero Data Retention policy. You can choose to opt-in or opt-out of any provider directly in your workspace's admin panel. More on Foundation Model Supplementary Terms of Service.
| Sub-Processor | Processing Activities | Location of data processing | Implementation Date | DPA |
|---|---|---|---|---|
| OpenAI, L.L.C. | Data processing and generation | USA | 2022-9-10 | General DPA / Dust <> OpenAI DPA / Zero Data Retention |
| Anthropic, PBC | Data processing and generation | USA | 2023-4-21 | DPA / Zero Data Retention |
| Mistral AI | Data processing and generation | EU | 2023-12-20 | DPA / Zero Data Retention |
| Google, Inc. | Data processing and generation | USA | 2023-12-23 | DPA / Service Specific Terms |
| Fireworks AI | Data processing and generation | USA | 2025-01-29 | Privacy Policy / Trust Center / Zero Data Retention / Addendum |
The below list of service providers are some key third parties Dust works with to run their operations. They have access to limited account information and usage data, but do not contain any customer data.
| Name | Processing Activities | Location of data processing | Implementation Date | DPA |
|---|---|---|---|---|
| Customer.io | Message Workflow | EU | 2024-4-15 | Link |
| Front | Customer Support | USA | 2024-5-16 | Link |
| Hubspot | CRM | EU | 2024-4-1 | Link |
| Snowflake | Data Warehousing | USA | 2024-9-1 | Link |
| Stripe | Payment Processor | USA | 2023-10-30 | Link |