We need instructions for each department on the most effective way to hand off tasks from the rapid response team to the department for resolution.
Product: What is an appropriate time frame to expect resolution of each issue? What is the most effective way to assign these tasks or hand these tasks to your team?
@Phil Thomas Bug Reporting- For bug reports the most effective way to assign these tasks to the Product Team would be having a designated PM on the rapid response team. That PM will then be able to pass-along that bug to the appropriate "Feature Pod" PM Lead. (e.g. a bug report for user authentication can be passed from the PM rapid response person to Indira [the User Auth PM Lead] ) That issue will then be prioritized and a Github ticket will be created and then assigned for the engineering team to fix.
With that said it’s hard to place a time frame on when a bug will be resolved due to the fact that it depends on the severity of the bug. So I would say bugs, in general, will be addressed as soon as possible.
@Phil Thomas Feature Requests - Feature Requests can also be assigned to the Product Team by a designated PM on the rapid response team who can take that request and place it in our Product Backlog page here. From there the Product Team as a whole will evaluate and/or prioritize that feature for a future release.
@Phil Thomas Delete Account - This request can be logged directly into Github. Only a Engineering Administrator will have the ability to complete this request ( they have access to database) so please assign one of them only.
Data: What is an appropriate time frame to expect resolution of each issue? What is the most effective way to assign these tasks or hand these tasks to your team?
Design: What is an appropriate time frame to expect resolution of each issue? What is the most effective way to assign these tasks or hand these tasks to your team?
When each team responds with instructions and time estimates, we need to 1. update email templates with said estimates for users and 2. update the instructions so the RR team can route the issues effectively.