***I’m Munyala_
I Listen, write poetry & design processes
I am a Behavioral Product Designer who enjoys solving problems creatively and collaboratively, by applying design thinking methodologies*
Resume**
Being a creative and an amazing listener, I understand the need for empathy and facilitation of collaborative processes in crafting complex problems and designing sustainable and impactful solutions. While my focus is on service and experience design, I also support teams in developing design led cultures to enhance productivity.
I use human-centered and behavioral design research methodologies to probe, assess and evaluate behaviors of targeted groups of people and then translating that knowledge into meaningful information and system designs to inform and improve services and digital systems.
I am am currently a design advisor for the USAID Empowered Youth Project Kenya and Egerton University/ Safaricom Led Digifarm Agritech Process
Above all I am a poet and an art enthusiast with a knack for nature & photography.
To create the best and most functional services or digital systems I believe in the value of collaborative teamwork, innovative technology and intuition.
SKILL SET:
Behavioral Design | Design for Conversational AI| Design Thinking & Human Centered Design Methodologies | User Experience Design | Sprint Facilitation | Innovation Design |
TOOLS & Methods:
The assignment included creation of an integrated payment platform to enhance efficiency in service delivery for the Kenya Ports Authority Limited
Usability and public sector services are not generally found in the same bed. This project aimed to employ a design led approach to enhance payment & traffic Coordination efficiency at Kenyas’ major ferry crossing
In its quest to get a sit in the massive mobile Money market, Telkom Kenya initiated a process to develop an innovative digital financial services application adopting a user centered and behavioral design led approach.
