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There are a few different ways to take bookings in Cademy. You can handle bookings instantly, individually approve each booking that comes through, or have the user place a request that will be turned into a booking only after all the details have been agreed upon.
An instant booking is the default option set on all new courses. As the name implies, the booking is confirmed and money charged as soon as the customer completes the payment. The customer will be sent the booking confirmation email, and you won't have to take any action whatsoever on the booking.
<aside> ▶️ Watch the above video from 53s point forward to see how non-instant bookings work.
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If you prefer manually approving every booking that comes through, go into your course, click on the ✏️ Edit icon at the top, click into the Settings tab, then click on the Advanced Settings section. Within the advanced settings section, turn off the Instantly Accept Bookings toggle.
With the instant bookings turned off, when the customer places the booking and pays, the money isn't actually taken from their bank account. Instead, the money is marked as "pending" so the customer cannot use it for other purchases. Instead of the standard confirmation email on the back of the booking, the customer will receive a confirmation email that tells them that their booking is being processed and that they'll be getting a confirmation email shortly.
You will be sent a notification email that will prompt you to approve/reject the booking within 72 hours. If action is not taken within 72 hours, the pending money will be released back into the customer's account. Here's what the notification email will look like:
When you view a booking that needs approved, you will see buttons to Approve , Reject or Move the booking.
