Frequently asked questions list

1. Who should they contact if they need to change their Twitter handle?

2. Where can I point people for problems with technology?

   1. Typeshare support
   2. Twitter help & setup support
   3. Circle support

4. How should I respond if a Shipper asks me for a refund?

5. My shippers are asking for feedback on each essay. Am I expected to provide feedback on each essay?

From Derek

• How to direct message them on Twitter (if DMs closed and not in Circle)
• Who to contact should they need to change their Twitter handle?
• My shipper is posting essays but won't spend time claiming badges - how to address?
• Where to point them for problems/tutorials for/with
  1. Typeshare
  2. Twitter
  3. Circle
• Badges/ badge catch up list
• How to address inquires on Captains Table (cost, what is it, )
• Where to get help if I'm new to Twitter
• When to escalate something up to your Admiral

Ideas from Vinod

• FAQs based on various phases of the ship 30
  • Before Cohort begins
    • What to expect? (I think this is well covered)
  • Onboarding week
    • What to do when a shipper wants to skip ahead and doesn’t want to wait the next day. > Share the value of structure and daily activities. Maybe they can spend more time practicing what they have learned.
    • Can I offer 1:1 zoom call to my shippers to help them with the Twitter setup? Same question for other types of setup?
  • First week (some items are applicable to all weeks)
    • What to do when my shipper is slacking. A different strategy could be applied based on the possible reasons listed below.
      • Procrastination
      • Busy at work
      • Life happens
    • What to do when one person is not engaging in the entire breakout conversation? How to politely ask quiet people to speak up. Possible solution:
      • Ask a pointed question related to the breakout conversation.
      • Ask - what do you think about “person B” answer?
    • What to do when one person is taking over the entire breakout conversation?
    • How to encourage shippers to attend live sessions as compared to watching a recording. Advantages of live session:
      • Shippers are more engaged when participating in live sessions
      • Shippers are able to attend breakout.
    • My shippers are asking for feedback on each essay. Am I expected to provide feedback on each essay?
    • My shipper is asking for hands-on help while they are writing the daily atomic essays. Am I expected to guide them while they write?
    • Am I supposed to read the shipper's essays?
    • Am I supposed to like/comment on my shipper’s essay?
  • Second week
  • Third week
  • Fourth week
  • After cohort