Project Management | Relationship Management | Business Development | Account Management | Customer Success

💼 About Me

👋 Hi, I’m Kanana Linda, a results-driven professional with over 7 years of experience across international markets, including the UK, Japan, and over 10+ African regions. I’ve supported both B2B and B2C clients across industries by helping businesses build trust, manage projects, improve client retention, and deliver long-term value through proactive support, clear communication and other sustainable strategies.

I have worked previously in tech, manufacturing, chemical, retail and automotive industries. In roles such as account management, project management, customer success and business development. One of my greatest strengths is adaptability. Despite any industry or environment, I adapt quickly, learn about the services and products being offered, as well as the nature of business and fit well into the system while delivering exceptionally. Given a chance, I can prove myself.

I have worked in hybrid and remote roles while based in Kenya before relocating to the UK, where I was Birmingham-based, and spent the past three years growing my career. I relocated back to Kenya to be closer to family.

📈 Results & Wins

• Managed over 400 B2B clients across two regions (London Area and North England) at Orapi Applied Ltd in the UK, delivering exceptional service.
• Managed over 60+ client projects from inception to completion, each at a time. Also surpassed the manager’s set Annual target of £920K with a 12% increase to achieve £1.03M net income from projects in my first year at Wren Kitchens, without prior experience in the kitchen industry.
• Increased customer reactivation rate of lapsed accounts to retain the customers & opened new accounts at Orapi. I topped the team for customer growth and retention at ORAPI.
• Achieved the highest possible ‘A1 designer’ ranking within 3 months of starting by generating high sales figures, leading to the highest conversion rate while at Wren Kitchens.
• Hit 112% of annual KPIs within five months at Orapi.
• Achieved early probation approval by surpassing targets in record time at Orapi.
• Streamlined onboarding, order to delivery process, and post-care for efficiency and satisfaction at Beforward.
• Led the imports department expansion at Urban Drive Ltd, growing the team to 5 members and managing a portfolio of customers to generate over 50 million Kes in revenue, within the first year, despite challenges posed by COVID-19.

📌 Key Skills

Tools:

• ✅ Zoho CRM
• ✅ HubSpot (certified)
• ✅ Microsoft Office Suite(Excel, Outlook)
• ✅Slack
• ✅Zendesk
• ✅Trello
• ✅Salesforce

Core Skills:

• Customer Success & Onboarding
• Customer Retention
• Account Management
• B2B and B2C Relationship Building
• Project Tracking and Follow-Up
• CRM Proficiency
• Detail Oriented
• Strong Written & Verbal Communication
• Cross-functional team Collaboration
• Conflict Resolution & Customer Escalations
• Time zone adaptability

📚 Courses & Certifications

• 🎓 Bachelor of Business Administration and Management (Marketing)- 2015-2018