Project Title : Provision of Cashless Revenue Collection Solution _ Kenya Ferry Services EasyPass

Overview

KFS EasyPass was created to provide a Centralized Cashless Payment Management System that is safe, secure, reliable and provides clear audit trail. The following specific goals were laid out as guiding principles.

Faster transactions and increased rate of revenue collection
Reduction in administration costs
Diversified revenue collection and payment options
Provision of real-time revenue collection and monitoring at sites across the country
Improve customer service.

Client & Industry

Platform

Timeline

Kenya Ferry Services.

Banking and Financial Services

Web, Android/ iOs Apps POS

6 months

My Roles

Team

I was the Product design lead throughout the project cycle and was tasked to facilitate collaboration with the UX/UI design team, infrastructure design and software engineering teams

UX/ UI Design: M. Ezra, K. Flavian, I. Billing Dev team: Clifford (Lead Engineer), Lawrence (NBK) & Paul Banking: Fred & Kelvin (NBK) Architecture Design : Independent firm

The Solution

To ensure we achieve an ecosystem automation for all processes leading to payment collection that is traffic management, payment validation and settlement, the project aimed at three major steps;

The deployment of an integrated toll managing system with tolling equipment at ferry terminals,
Design and development of multiple interfaces for customer service with ubiquitous and multichannel payment functionality,
Re-structuring infrastructure for smooth traffic flow