Trick is to get more things right than the mistakes you make. You need to put in place the process to avoid repeating the same mistake.
India
Fundamentally serving the mass market is critical to create a large impact.
More than 90% of this market requires serious tech and product interventions.
Most of the times we have an assumption that suppliers in your business ( hotel owners, farmers etc. ) are not technically savvy. But if drivers can adopt, why not hotel receptionists?
I see technology as something like an additional task for me because I have other things to do.
They observed that their customer is hotel owner rather than manager. So by co-Oyo app, they created a realtime P&L.
Never come to the conclusion that your TG is not customer savvy. Everyone has their wants and needs. People come and say that "this is how tech has been used in our industry", never rely on that even though you use it as a data point. Always focus on how you can make their life better.
Reconciliation Statement : its either not transparent enough or not detailed enough
Need support for reducing the cost while improving the service
Hotel owners care the most about the price but they care way more about earnings.