I empowered over 4 million people’s experience to access crucial healthcare data. From the feedback of 9 participants, I distilled actionable insights via an affinity map and synthesized the insights into actionable themes and priorities — i.e. enhance user navigation, provide greater customizability, consolidate menus, and improve the UX to be more visual, simple, and intuitive.
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ConnectMyHealth is a digital health portal that enables users to access and manage their healthcare information in one centralized platform.
As the sole UX Designer, I led the end-to-end redesign — from user research and information architecture to wireframes and high-fidelity UI — while aligning stakeholders around the value of design and usability.
Through qualitative research and usability testing, I uncovered key pain points in the legacy experience. I translated these insights into actionable design improvements — including a streamlined onboarding flow, visual test result displays, and simplified navigation.
The result: a cleaner, more intuitive experience that supports 4M+ users in making faster, more informed decisions about their health.
The existing desktop and mobile applications were complicated and confusing for the average patient and caretaker, while the mobile app was clunky and used outdated patterns.
Our team prioritized designing a seamless mobile experience that empowers users to manage their healthcare in one place.
Through competitive and heuristic analysis, I identified major usability issues in the existing experience. While some stakeholders preferred focus groups due to internal governance policies, I advocated for usability testing to gather actionable insights.