What you need to do

• [ ] Choose the first billing date in Rechargly

• [ ] Go into Stripe and enable BECS/BACS

  BACS - Enable Direct Debit on Stripe.pdf

• [ ] Decide how you want to handle Stripe fees (absorb or pass on to the client)

• [ ] Complete the bulk request form (here)

• [ ] Email help@gocardless.com to request the migration of BECS/BACS and ensure the mandates are not cancelled.

  • Use this template

• [ ] Receive Rechargly spreadsheet and remove software-related charges from your repeating invoices

• [ ] GoCardless information shared with client and Rechargly

• [ ] Notify clients at least 14 days in advance (Ref Stripe)

What Rechargly will do

• [ ] Rechargly notifies clients that the mandate has been transferred to Stripe.
• [ ] BECS/BACs information is mapped to the client in Rechargly 👉 confirmed by you 👈
• [ ] Rechargly emails customer their new auto-charge agreement.
• [ ] First charge in Rechargly

🎤 How to communicate Rechargly to your clients

Communication by firm (Optional)

• [ ] Verbally notify the impacted clients of the upcoming changes
• [ ] Email by firm/partner notifying them of the upcoming changes and new process with Rechargly

Communication by Rechargly

• [ ] Notify clients of the changes in the process. The email will explain if any action is required from their side.
• [ ] When migration has occurred.
• [ ] The client is notified when the first charge has occurred.
• [ ] An auto-charge agreement is created and shared with the firm/client. Here’s an example of what the agreement looks like.

Email template to notify clients

• Template (Australia)
• Template (UK)
• Template (New Zealand)