A customer satisfaction survey is a questionnaire designed to help businesses understand what their customers think about their products or services, their brand, and their customer support. Customer satisfaction surveys allow companies to improve products strategically, optimize user experience, and deliver exactly what the market demands.
A customer satisfaction survey gives insights into the experiences of an individual user (micro) as well as answers questions on a higher level (macro). Such as “where is the market going”, “How is our product fitting in” and “Where do we need to improve”.
Decide which users to target for your customer satisfaction survey.
| User type | All |
|---|---|
| Business type | All |
| Department type | All |
| Markets | All |
This section will highlight all 3 types of satisfaction surveys with question examples specific to Provet Cloud. . These 3 types of Customer Satisfaction Surveys can be used to measure a customer's satisfaction.