Step-by-step daily calendar for Success Team Members to follow:

<aside> 🚢 The idea here is to create “FAQ” for each task and embed it right inside that card view

</aside>

1. Sunday and Monday of onboarding week. Send a welcome Circle DM to your Shippers as they join Circle
   • [x] Create template for reach out
   • [ ] Create resources for where to send people who ask for help (see below in FAQ)
   • [ ] Show them how this will show up in Airtable (old Airtable view)
   • Potential FAQs
2. Monday of onboarding week. Create your Twitter list & set up your TweetDeck media filter view
   • [ ] Create clear video showing how to go from our finalized Airtable view to a Twitter list in 5 minutes
3. Monday of onboarding week. Comment a “congratulations on launching your social blog”
   • [ ] Create a template for this message
4. Tuesday and Wednesday of onboarding week: Comment on the introduction of each of your shippers in Circle
   • [ ] Create automation that links their introduction post to their Airtable view
5. Thursday during Kickoff Call. Send a DM in Zoom to each of your Shippers saying glad to have them here and hope you are in the same Zoom room
   • [ ] Create template for this message
6. Friday of onboarding week. Tech catch-up and day of getting to relax and mingle. For latecomers, be sure to reach out and comment the Monday - Thursday items. Use your Twitter list to post to each of their accounts an encouraging message.
   • [ ] Create template for this message
7. Saturday first day of writing. Leave a comment & congratulations on every one of your shippers essays by the end of the day
   • [ ] Create a template for this message
8. Sunday second day of writing. Leave a comment & congratulations on every one of your shippers essays by the end of the day
   • [ ] Create a template for this message
9. Friday end of week 1. This was my favorite thing you wrote this week - you should write more about that
   • [ ] Create template for this message
10. Friday end of week 2. Introduce each of your shippers to another Alumni Captain
    • [ ] Create a video checklist for how to do this

Goals we need to communicate

1. The goal is to get every shipper:
   • A warm welcome from someone in the community
   • Hit publish on day 1 and feel immediate feedback
   • Reinforce the feedback on day 2

Expectations

Must-have expectations

• Execute the required tasks during onboarding week and first 3 days of shipping
• Interact with your Shippers on their accounts 3X per week during the cohort itself to build a relationship with them so they know you are keeping an eye on them and they don’t get discouraged. Answer to shippers DMs.
• Shippers can reach out to you via Twitter DM, Circle DM, and comments on Circle pages. By promptly answering your shippers you can build trust with them.
• Call on the Admirals as needed to help answer their questions or if you see the Shipper is having difficulty.