The Waitlist lets your customers enter their details when they are unable to find a time slot that works for them. You can then notify these customers if there are last-minute cancellations or reschedules. It also allows you to:

• Enable popular staff to capture demand from clients who want to book but are hindered by limited availability.
• Message clients, add staff notes or remove the client from the waitlist.

When enabled, your customers will have the option to put their name on the Waitlist.

Your customers will have to fill out this form if the Waitlist is enabled.

Enabling the Waitlist

1. The waitlist is available for customers on the Pro Plus plan. Upgrade through the Account tab of the app.
2. The waitlist has to be enabled for each event or service that you offer. Go to the App Dashboard > Click Manage beside the event.
3. Scroll down to the Waitlist section.

1. There are three different settings for the Waitlist. Select the one that applies to your event.
   1. Any time: The customer can put their name on a waitlist on any day where your event is available.
   2. Only when a day is fully booked: The customer can only put their name on a waitlist if a day has no spots available.
   3. Never: The waitlist is disabled for this event.
2. Press Update to save your settings. The waitlist is now setup.

Viewing your Waitlist

You can view your full waitlist and waitlist entry details by going to the Waitlist tab of the Easy Appointment Booking app.

On the Waitlist tab, you can view all of your waitlist entries sorted with the newest ones first. There is some data about each entry.

• Name: The name of the customer. A Shopify Customer entry will automatically be created for you and it will be linked.
• Email: The customer’s email.
• Preferred Event & Availability: Which specific event/service this client was interested in, and whether they entered a time preference. Clicking on the event link will take you to the event booking page.