If your data import automations start experiencing failures, you will see their STATUS as “Failure” under the “History” menu on your automation. To learn more about the error, click into the specific Automation Run.
The main reason a data import automation may fail is due to the automation hitting the connector’s quota (such as Procore). We are constantly working on making sure our product can keep retrying your data imports regardless of a connector’s quota, but sometimes there will be failures due to the nature of the connector. The first thing you should do is reach out to us on Intercom and report a bug.
This will let our team know there is still a bug occurring, and we will work to improve things on our end to accommodate the limitations of the connector’s API.
The next thing you should do is click into that failed automation and click “Rerun failed task”.
This will retry the automation. If it works, great! If it doesn’t, please let our team know through Intercom, and we will try our best to help.