https://miro.com/app/board/uXjVLcBb68o=/?share_link_id=810097794873
Based on the research, present a potential user journey and possible touchpoints, resulting in a hypothetical Customer Journey Map (CJM) with well-thought-out scenarios.
A person who reads or tries to read daily. They love book recommendations from friends, enjoy advising others, and discussing what they've read, with specific genre preferences. They have a large queue of books to read "someday." They dislike spoilers and can get distracted by their phone. They write reviews when they have something meaningful to say.
Age: 20-25, either a student or working.
This is the hypothetical CJM as I envision it. Once the product is available, it will be necessary to test and adjust accordingly.