Project Scope

1. Phase1 (Session 1-4) - Diagnosis and Quick and Dirty Action
   1. Find 2-3 Customer Support Key metrics(OKR)
   2. List 1-3 quick action items
      1. Temporary Metric Defining
      2. Content Generation Setup
   3. Customer Journey Map / Interview
2. Phase 2 (Session 5-10) - Support Operation System Design
   1. Design the CS MVP Operational system (Metrics, Process, Tool, Team)
3. Phase 3 (Session 11-14) - System Configuration & Documentation
   1. Define OKR
   2. Customer Support Process
   3. Support Management Tool
   4. OKR Metric Owner (DRI)
   5. Configuration using A-D
   6. 1st iteration after configuration
4. Phase 4 (Session 15-20) - Optimization & Team Building
   1. 2nd, 3rd iteration
   2. Customer Support Dashboard Setup
   3. Team Job Description Writing
   4. Hiring